Delivery and returns

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DELIVERY

We aim to dispatch your order to you within 1-2 working days. All orders are sent via Royal Mail.

You are able to post to your billing address or add another address for shipment.

If you wish to add a gift note please state in the “Order Notes” box at checkout and add your gift message which we will write for you and enclose in the package.

UK Standard delivery:  £3.50    Free delivery for orders over £50

Europe (incl Eire): £6.00

International (rest of world): £9.00

RETURNS

We really hope you love your purchase, however if you are not satisfied you may return within 28 days of receipt for a refund or exchange.

If you need to contact us about your order please email us at info@pandaandthesparrow.co.uk and we will respond within 24 hours.

All product is checked thoroughly before we send it to you and a label is attached. Product must be returned unworn with label still attached.

We have made returns as easy as possible for you. Just fill in the form enclosed with your order, detach it at the dotted line and enclose it in your returns parcel.  Use the sticky address returns label on the form which you can attach to the original packaging.

Return to:

Panda and the Sparrow Limited

36 Mayfield Avenue

London W4 1PW

If it is an exchange we will happily post out a different size or colour for free once we have received the returned product.

If it is a refund, we will aim to process this asap.

Returns must be sent with postage paid. We recommend you obtain proof of postage as we cannot accept responsibility for undelivered items.