Terms and Conditions

Please carefully read the following Terms and Conditions of use before using the Pandaandthesparrow.co.uk website. By using our Web site, you agree to these terms of use. If you do not agree to these terms of use, you may not use this site. Panda and the Sparrow Limited reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.

Ordering Online

Select the items you would like to buy, choose the size and quantity you require and click “add to basket”. The number of items in your shopping bag and the total value of selected items are displayed on the top of every page. You can click on the shopping bag to review or amend. Once you are happy with the content of your shopping bag, click on check-out.

You will be asked for your details and payment details (credit or debit card). We do not accept cheque or cash by post. We will send you a confirmation via email.

We have tried to ensure the colours on the website are an accurate reflection of the actual colours of our product, however we cannot accept responsibility for any variant in colour caused by the browser softwear or computer system used by you.

Delivery

We aim to dispatch (post) your order to you within 1-2 working days. All orders are sent via Royal Mail.

UK Standard delivery:  £3.50  Free delivery for orders over £50

Europe (incl Eire): £6.00

International (rest of world): £9.00

There are a few countries we are unable to deliver to;

Iran, North Korea, Cuba, Burma (Myanmar), Sudan, Syria, Afghanistan, Belarus, Democratic Republic of the Congo, Iraq, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, Somalia, The Republic of South Sudan, Zimbabwe.

Order Cancellation 

You may cancel your order for any reason up to the point of dispatch. If your order has already been dispatched you will need to follow our returns procedure.

Returns Policy

We really hope you love your purchase, however if you are not satisfied you may return within 28 days of receipt for a refund or exchange.

All product is checked thoroughly before we send it to you and a label is attached. Product must be returned unworn with label still attached.

Returns Procedure

We have made returns as easy as possible for you. Just fill in the form enclosed with your order, detach it at the dotted line and enclose it in your returns parcel.  Use the sticky address returns label on the form which you can attach to the original packaging.

Return to:

Panda and the Sparrow Limited

36 Mayfield Avenue

London W4 1PW

If it is an exchange we will happily post out a different size or colour for free once we have received the returned product.

If it is a refund, we will aim to process this asap once we have received it back.

Returns must be sent with postage paid. We recommend you obtain proof of postage as we cannot accept responsibility for undelivered items.

If the garment is faulty postage will be refunded.

Payment

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard and Maestro.

Customer Service

If you require any further information about any of our products or advice about your order, please email info@pandaandthesparrow.co.uk

Liability

The total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Panda and the Sparrow Limited.

Copyright

All content included in our website is the property of Panda and the Sparrow Limited and is protected by UK and international copyright laws. Any other use, including the copying, reproduction, modification or distribution of the content of pandaandthesparrow.co.uk is strictly prohibited. All rights reserved.

Privacy and Data Protection

We require sufficient information from you to allow us to fulfill your order and to process payments. It is held in the strictest confidence, and we do not sell on any personal information held by Panda and the Sparrow Limited to third parties.

Our site uses secure software to protect your information.

We may use the information to help us analyse the use of our website, and may contact you with details of promotions or new products where you have consented to this.

We reserve the right to cancel or delay an order where we have incomplete order details or fraudulent activity is suspected.

Cookies

A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won’t harm your computer.

Our cookies do not contain any personal information about you, they help us provide you with a better browsing experience . However, if you prefer, your browser softwear should enable you not to accept cookies, and you should still be able to use our site without cookies enabled.

Company Information

Panda and the Sparrow Limited

Company Number: 08690147

Registered Office: 36 Mayfield Avenue, London W4 1PW